Privacy Policy

We collect only information that is reasonably necessary to provide and operate the Foodiigo Service.

When you place an order through Foodiigo, we may collect and store information associated with the order, including:

• Food items ordered
• Quantities
• Prices
• Customizations or item options selected
• Outlet from which the order was placed
• Food-court/table information associated with the order, where applicable
• Order date and time
• Order status
• Order identifier
• Payment method
• Donation amount, if you choose to make a donation through the Service

This information is used to process and manage your order, provide order status information, support customer service, maintain transaction records, and operate the Foodiigo platform.

Foodiigo may provide online payment functionality through third-party payment service providers, including Razorpay.

When you choose online payment, payment processing may be performed by the applicable payment service provider.

Foodiigo does not intentionally store your complete payment card number, CVV, UPI PIN, banking password, or other sensitive payment credentials on Foodiigo's own systems.

Payment information may be processed directly by the payment service provider according to its own privacy policy and terms.

Foodiigo may receive transaction-related information necessary to confirm and manage an order, such as payment status, transaction identifiers, amount, and payment method.

We may use information collected through Foodiigo to:

• Create and authenticate user accounts
• Provide access to Foodiigo
• Display food-court outlets and menus
• Process and manage food orders
• Process payments
• Display order status and history
• Provide customer support
• Process refunds where applicable
• Process optional donations
• Prevent fraud, abuse, unauthorized access, and other security issues
• Maintain and improve the Service
• Diagnose technical problems
• Maintain transaction and operational records
• Comply with applicable legal obligations

We do not use Google account information for purposes unrelated to providing or operating Foodiigo.

Foodiigo may use browser technologies such as cookies, local storage, session storage, or similar mechanisms to provide and maintain functionality.

These technologies may be used for purposes including:

• Maintaining authentication sessions
• Remembering relevant application state
• Maintaining a customer's shopping cart
• Improving the reliability and functionality of the Service
• Supporting security features

For example, Foodiigo may store shopping-cart information locally in your browser so that items remain available when you return to the cart.

Information stored locally in your browser may remain there until it is removed, expires, or is cleared by you or the application.

We may share or provide access to information when necessary to operate Foodiigo.

Depending on the functionality being used, information may be shared with or processed by:

We do not sell personal information to third parties.

Foodiigo may provide an optional donation feature that allows customers to add a small donation amount to an order.

If you choose to make a donation:

• The donation amount is included in the applicable transaction.
• The donation amount may be recorded as part of the order.
• Donation information may be visible to authorized Foodiigo administrators and relevant operational systems.
• If the associated order is refunded in accordance with the applicable refund process, the donation amount may also be refunded.

Foodiigo will use donation information for operating, recording, and reporting the donation functionality.

We take reasonable technical and organizational measures to protect information handled through Foodiigo against unauthorized access, alteration, disclosure, or destruction.

Foodiigo uses secure communications such as HTTPS/TLS for information transmitted between your browser and our Service where supported.

Authentication and access controls are used to restrict access to information and administrative functionality.

However, no internet-based service can guarantee absolute security. You should use appropriate care when accessing online services and protect the credentials and devices you use to access your account.

We retain information for as long as reasonably necessary to:

• Provide the Foodiigo Service
• Maintain your account
• Process and maintain order records
• Handle payments, refunds, and transaction records
• Provide customer support
• Maintain security and prevent fraud
• Meet legal, accounting, tax, or regulatory requirements
• Resolve disputes and enforce applicable agreements

The specific retention period may vary depending on the type of information and the purpose for which it is processed.

When information is no longer required for these purposes, it may be deleted, anonymized, or otherwise securely disposed of, subject to applicable legal and operational requirements.

Depending on applicable law, you may have rights relating to your personal information, including rights to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of information where applicable
• Withdraw consent where processing is based on consent
• Raise a complaint regarding the processing of your personal information

Some information may need to be retained where required for legal, security, accounting, fraud-prevention, or legitimate operational purposes.

If you want to request deletion of your Foodiigo account or personal information, or if you want to request correction of your information, contact us using the details below.

When making a request, please provide enough information for us to identify the relevant account and understand your request.

We may need to verify your identity before processing certain requests.

Foodiigo is a general food-ordering service and is not specifically directed toward children.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to Foodiigo in circumstances where such collection is not permitted, please contact us so that we can review and take appropriate action.

Foodiigo may use or link to third-party services, including payment, authentication, hosting, infrastructure, and other service providers.

Third-party services operate under their own terms and privacy policies.

Foodiigo is not responsible for the privacy practices of independent third-party services that are not controlled by Foodiigo.

We encourage users to review the privacy policies of relevant third-party services.

We may update this Privacy Policy from time to time to reflect changes in:

• Foodiigo's features
• Data-processing practices
• Third-party services
• Applicable laws or regulations
• Security practices

When we make material changes, we may update the “Last Updated” date at the top of this Privacy Policy and, where appropriate, provide additional notice through the Service.

You should periodically review this page for the latest version.

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or Foodiigo's handling of personal information, please contact:

This Privacy Policy is intended to operate in accordance with applicable laws and regulations governing the Foodiigo Service and the processing of personal information.

Where applicable, Indian data-protection and privacy requirements will apply to the processing of personal data.

Last Updated: September 29, 2026